Loyalty CATALYST
When customer churn undermines growth, we transform your customer experience into a self-reinforcing loyalty engine that drives retention, expansion, and advocacy.
For companies seeking to reduce churn, increase expansion revenue, or transition to a more product-led approach to growth and retention.
Typical Engagement: 2-4 months
Is Your Company Experiencing:
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Customer churn that exceeds industry benchmarks?
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A customer success team that's constantly in reactive mode?
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Difficulty getting existing customers to adopt new features or products?
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Untapped potential for account expansion and upsell?
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Challenges collecting meaningful customer feedback that drives product decisions?
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A product experience that doesn't naturally guide users to value?
Key Outcomes You Can Expect:
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Comprehensive customer journey map with identified friction points and remediation strategies
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Structured Voice of Customer program that drives product and service improvements
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Early warning system to identify at-risk customers before they churn
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Product usage insights that link customer behavior to business outcomes
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Customer advocacy program that converts satisfied customers into growth engines
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Strategic roadmap for transitioning to more product-led growth approaches
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Measurable improvement in retention rates and expansion revenue
Tailored Deliverables May Include:
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Customer Journey Optimization Map (visual document)
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Friction Point Analysis (document with priority matrix)
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Voice of Customer Program Framework (process document)
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Customer Feedback Integration Model (workflow document)
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Product Usage Analysis Dashboard (template)
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Customer Health Scoring Model (spreadsheet with indicators)
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Churn Risk Identification Playbook (document)
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Retention Improvement Plan (action plan document)
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Customer Ambassador Program Framework (document with templates)
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Product-Led Growth Roadmap (visual timeline)
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Expansion Revenue Playbook (strategy document)
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Customer Success Metrics Framework (dashboard template)
Our Engagement Framework
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Discovery: We begin with a focused diagnostic to understand your current situation, challenges, and objectives
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Alignment: We collaborate with your leadership to prioritize opportunities and develop an action plan
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Execution: We work alongside your team to implement solutions and deliver measurable outcomes
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Transfer: We ensure your team has the capabilities and frameworks to sustain momentum
THE FOUNDATION GROWTH APPROACH
Our Catalyst Series of engagements is designed to energize your existing business foundations and accelerate your growth trajectory.
Each engagement:
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Respects What You've Built: We don't start from scratch but instead leverage and enhance your existing strengths
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Delivers Immediate Value: Each engagement produces tangible deliverables and actionable insights
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Breaks Down Silos: We work across functional boundaries where the greatest opportunities often exist
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Transfers Knowledge: We ensure your team gains capabilities that extend beyond our engagement
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Maintains Flexibility: Our approach adapts to your evolving needs and priorities
Contact Foundation Growth Advisors today to identify which Catalyst will accelerate your company's next growth phase.